Perpetual is a leading full-service digital agency, providing award winning services in UX Design, Software Development, and Product Strategy.
Perpetual has completed projects in a wide variety of industries including but not limited to:
Our philosophy is that every client a partner, no matter the size of the project. Our team takes the time to deeply learn about your organization and business. We closely align and integrate with your team to ensure the best possible project outcomes.
Over the last 10+ years, Perpetual has been delivering business value to our clients. We use technology solutions to reduce overhead, increase product usage, create efficiencies, etc. For more specifics on how Perpetual has delivered value to our clients, see https://www.perpetualny.com/work
We are constantly testing new technologies at Perpetual. At our core, Perpetual is a team of technology enthusiasts and lovers. We’re fascinated by the ways technology can improve humanity and society.
There are a number of factors to consider when deciding on whether to go in house or hire a design and software agency like Perpetual. Consider going with an agency if:
Perpetual views AI a partner in our work. We use AI thoughtfully and ethically to deliver more value to our clients while ensuring we don’t lose sight of the humanity in our work.
Our process starts with a detailed project questionnaire that helps us understand your needs. From there we conduct a kickoff call to acquaint core team members. We then familiarize ourselves with any existing products, the competitive landscape, and the space overall. We have in depth discussions with essential stakeholders from different parts of the business to understand the different unique perspectives and needs for the project.
Our UX research process draws from a set of proven methodologies and activities. Our guiding principle for research is to understand as much about the user as we can. That being said, we cater this process to the budgets, timelines, and needs of the organization we’re working with. Learn more about our UX process here: https://www.perpetualny.com/services/ux-research
We believe the best products are born where user empathy meets business strategy. By deeply understanding the user journey and connecting it to core business objectives, we design experiences that are both delightful and impactful.
Perpetual approaches digital strategy by aligning business goals with user needs to create meaningful, measurable impact. We start with research and insights to understand audiences and opportunities, then craft strategies that guide design, development, and growth. Our process ensures every digital initiative is purposeful, scalable, and designed to deliver results from 0 to 1 and beyond.
Perpetual delivers a comprehensive end-to-end UX design service — from project inception to launch and beyond. From initial design thinking and user research through to design validation and hand-off, we take ideas from 0 to 1 with purpose and precision. Our specialized services include:
We ensure compliance with accessibility regulations by following established accessibility guidelines (WCAG 2), conducting user testing with people with disabilities, and using assistive technologies to test and validate designs. This can reduce the risk of legal action and improve customer satisfaction and engagement. We have extensive experience in creating accessible designs that meet compliance standards and ensure a seamless experience for all users.
Perpetual leverages a suite of modern design tools and continuously stays ahead of evolving industry trends. Our toolkit includes, but is not limited to, Figma, the Adobe Creative Suite, and other cutting-edge platforms that support seamless collaboration and high-quality design execution.
We measure design success at various stages of the design process to ensure we’re building the correct product, saving development time and resources.
We validate our designs with our clients, users, and internally before committing anything to code.
At Perpetual we explore multiple design options to be shared with our clients. Clients give feedback on these directions and we take that feedback and incorporate it into future designs and iterations.
Perpetual is a full-service digital product agency, handling both front-end and back-end development. From concept to launch — taking products from 0 to 1 — we design, build, and scale complete digital experiences. Our team ensures seamless integration between user-facing interfaces and underlying systems, delivering solutions that are as robust as they are user-friendly.
Perpetual is well versed in all of the latest technology platforms and frameworks including:
Perpetual follows a structured QA process combining automated, manual, and user acceptance testing to ensure quality and reliability. We use write unit tests with CI/CD pipelines for continuous integration, perform cross-device and accessibility checks, and validate performance and security before launch. Final deployment happens through staging and monitored releases, followed by post-launch optimization and support.
Yes — Perpetual seamlessly integrates with existing development teams and engineering processes. Whether collaborating on front-end, back-end, or full-stack initiatives, we adapt to your workflows and tools to ensure smooth communication, alignment, and delivery without disruption.
For every project, you’ll have an account manager and a project manager to act as your main points for contact. You’ll also have direct contact with your project team via email or chosen messaging platform for the project.
Perpetual projects are typically run in an agile process, in periodic sprints with specific project and release milestones.
We typically communicate with clients in the following ways:
We typically start a project with some general idea of the level of effort required and high level timelines. Our discovery process helps us further refine our timelines and develop more detailed plans for how we will tackle the project and what it will involve. We typically phase out a project into key milestones we identify with our client (this can be broken down into work phases like discovery, design, and development, or something like different parts of an application or website we might me tackling). These phases are further broken down into working sprints which are comprised by a series of tasks / backlog items.
Deliverables are agreed upon during the early stages of a project and can vary based on project needs; however, some typical deliverables that can be expected include but are not limited to:
We’re experienced in using a number of collaboration tools as we typically defer to the clients choice of tool(s). Some tools we’ve used often include:
Perpetual’s minimum project size is $25K.
Project timelines depend on the scope and budget of a project. We have built entire functional apps and websites in less than a month, and have some ongoing projects that we’ve been working on for several years.
Depending on the type of project, we support all these models.
Depends on the project, but typically a project deposit followed by monthly or milestone based payments.
For T&M projects, the agile process allows for this. For fixed-fee projects, we have a simple change request process to handle out-of-scope requests.
Yes, before launch, Perpetual ensures all relevant stakeholders and internal users are trained and ready to successfully manage any products or tools we’ve implemented or built.
Perpetual offers ongoing support for both design and development as an engagement option.
Maintenance, updates, and optimizations are typical post project launch. We have 3 levels of post launch support plans depending on the extent of post launch support needed.
