Top 5 Chatbot services for your next website

Using a Chatbot on your site is an easy way to keep site visitors happy by providing them with useful information that saves them time and answering questions they may have related to your service or product. The best part is, plugging in a ChatBot takes very little effort and could have a huge impact on your customer service. Check out the list below to find one that meets your needs. 

1. Twilio
   
   1. ​Features 
      
      1. Secure messaging 
         
      2. Chat transcripts recorded 
         
      3. Ability to integrate to apps like Slack and HipChat 
         
   2. Pricing
      
      1. ​Free for first 200 active users per month, $0.03 for each active user per month after that 
2. Chatra
   
   1. ​Features
      
      1. Visitor analytics 
         
      2. Chat transcripts recorded 
         
      3. Wide app integration 
         
      4. Multilingual Developer API 
         
   2. Pricing
      
      1. Free for one agent
         
      2. $15 per month for each additional agent afterwards
         
3. Tawk.to
   
   1. Features 
      
      1. Canned shortcuts 
         
      2. Message filtering 
         
      3. Chat transcripts recorded 
         
      4. Ability to screen share with customer 
         
      5. Multilingual
         
      6. Developer API 
         
   2. Pricing 
      
      1. Free
4. Freshchat 
   
   1. Features 
      
      1. Chatbots can be customized to specific workflows 
         
      2. Visitor analytics to help you understand user navigation path and behavior on your site 
         
      3. Multilingual 
         
      4. Chat routing across team members 
         
      5. Ability to guide customers remotely via screen sharing 
         
   2. Price 
      
      1. Free live chat support for up to 10 team members
5. Engati
   
   1. Features
      
      1. Conversation flow builder
         
      2. Advanced integration framework 
         
      3. Multilingual 
         
      4. Live Chat (transition from automated to response agents seamlessly) 
         
      5. Analytics dashboard for insights on chatbot performance 
         
   2. Price
      
      1. Free up to 1000 interactions
         
      2. $20/month up to 10,000 interactions

Overall, we like Chatra for its simplicity, seamless integration and ease of use . This would be a good pick for small businesses just starting to get off the ground. For those looking for a more robust option that’s scaleable and developer friendly, Twilio is the way to go. With that said, we suggest giving them all a look to see what works best for you and your use case!

                                                                                 - George Molina is a Product Manager at Perpetual