Twilio

​Features

• Secure messaging
  
• Chat transcripts recorded
  
• Ability to integrate to apps like Slack and HipChat
  

Pricing

• Free for first 200 active users per month, $0.03 for each active user per month after that

Chatra

Features

• Visitor analytics
  
• Chat transcripts recorded
  
• Wide app integration
  
• Multilingual Developer API
  

Pricing

• Free for one agent
  
• $15 per month for each additional agent afterwards

‍Tawk.to

Features

• Canned shortcuts
  
• Message filtering
  
• Chat transcripts recorded
  
• Ability to screen share with customer
  
• Multilingual
  
• Developer API
  

Pricing

• Free

Freshchat

Features

• Chatbots can be customized to specific workflows
  
• Visitor analytics to help you understand user navigation path and behavior on your site
  
• Multilingual
  
• Chat routing across team members
  
• Ability to guide customers remotely via screen sharing
  

Price

• Free live chat support for up to 10 team members

Engati

Features

• Conversation flow builder
  
• Advanced integration framework
  
• Multilingual
  
• Live Chat (transition from automated to response agents seamlessly)
  
• Analytics dashboard for insights on chatbot performance
  

Price

• Free up to 1000 interactions
  
• $20/month up to 10,000 interactions

Overall, we like Chatra for its simplicity, seamless integration and ease of use. This would be a good pick for small businesses just starting to get off the ground. For those looking for a more robust option that’s scaleable and developer friendly, Twilio is the way to go. With that said, we suggest giving them all a look to see what works best for you and your use case!