Web App
Supply Chain Management
DAI is a global development company that partners with governments, corporations, and philanthropies to address critical social and economic challenges. Since 1970, it has worked in over 150 countries to promote governance, create inclusive markets, and ensure stability. Its Sustainable Business Group (SBG) supports clients in aligning commercial and social impact goals through supply chain localization and targeted social investment. SBG’s key product, the Supplier Management Portal (SMP), enables buyers to source local suppliers and strengthen their social license to operate. The legacy platform made it difficult for suppliers to register and for buyers to identify qualified vendors, so DAI SBG brought Perpetual in to redesign the experience.
Signing up for the platform used to be a tedious, error-prone experience for suppliers. To fix this, We started by removing redundant fields and prioritizing inputs essential to the procurement process. We also streamlined the form into bite-sized sections, using progressive disclosure and a dynamic tracker to guide suppliers through the process.
Due to the lack of stable internet connection in many supplier locations, we implemented a question-level manual saving pattern that minimized any potential data loss.
The result was a more intuitive onboarding flow that helps local businesses complete their profiles with confidence.
Buyer organizations rely on SMP to find vendors who meet technical, geographic, and regulatory requirements. We redesigned the supplier directory to make searching and filtering faster and more precise.
We gave buyer organizations the ability to narrow down results by goods or service provided, registered location, and more. Profiles are structured to surface key qualifications and capabilities at a glance—making it easier to evaluate fit and take action.
We reworked the notice creation experience from the ground up. Buyers can now post procurement opportunities using guided forms that support suppliers targeting by sector, verification status, and location—This custom visibility settings ensure each notice reaches the most relevant suppliers—improving response rates while minimizing noise.
Once a notice is live, buyers can manage supplier responses in a centralized workspace. Each supplier’s submission of inquiry or bid includes contextual metadata and one-click access to the full supplier profile—all designed to reduce back-and-forth and streamline decision-making.
For suppliers, the platform now revolves around three views: Discover, Inbox, and Messages. The redesigned Discover view enables filtering to serve notices relevant to supplier business.
Conversations are organized by opportunity and presented in a threaded, email-style format—making it easy to track questions, submit bids, and follow up in one place.
To keep suppliers engaged, we built a customizable alert system. Notifications are filtered by a supplier’s registered goods and services, ensuring relevance and reducing overload.
The system is flexible enough to keep users connected—and simple enough for nontechnical users to manage with ease.
The SMP significantly improved how local suppliers and international buyers connect, communicate, and collaborate. By streamlining supplier onboarding and centralizing procurement workflows, the platform reduced inefficiencies and unlocked new opportunities for both sides of the marketplace. These improvements supported regulatory compliance, economic development, and operational scalability across regions.
